DIGITAL TRANSFORMATION THROUGH THE SRIKANDI APPLICATION IN THE PEKALONGAN CITY GOVERNMENT CORRESPONDENCE SYSTEM

Abstract

Digital transformation is a strategic step in improving the efficiency of government and public administration. This study aims to analyze the influence of the use and effectiveness of the Srikandi application on the correspondence system in the Pekalongan City Government. The research question asked is: Does the use and effectiveness of the Srikandi application have a significant effect on the correspondence system? The novelty of this study lies in the specific focus on the digital correspondence system as an important part of the regional bureaucracy, which is still rarely studied in depth. The method used is a quantitative explanatory design with a survey technique to 70 employees who are active users of the Srikandi application. The data was analyzed using SmartPLS through testing the outer model (validity and reliability) and inner model (test of relationships between latent variables), accompanied by bootstrapping for hypothesis testing. The results show that both the use and effectiveness of the Srikandi application have a positive and significant effect on the correspondence system. This finding confirms that digitalization through the Srikandi application is able to improve the efficiency, accountability, and quality of letter management in the government environment. In conclusion, the Srikandi application plays an important role in forming a more efficient correspondence system. Modern, structured, and adaptive, and provides positive implications for strengthening government and public administration in the digital era.