Analyzes the Role of Electronic Money on User Satisfaction: Evidence From Indonesia

Abstract

This study aims to analyze the effect of perceived usefulness, safety, and ease of use on usability satisfaction. This research method uses quantitative methods with accidental sampling technique and the sample calculation technique uses the estimated interval method. Where the sample in this study was 34 Main Nusantara Development Cadres who had used E-Money KPNU. Data were analyzed using multiple linear regression analysis. The results of this study reveal that partially (1) perceived usefulness has a significant positive effect on user satisfaction, (2) perceived safety has an insignificant positive effect on user satisfaction, (3) perceived ease of use has an insignificant positive effect on user satisfaction. The effect of perceived usefulness, safety and ease of use on user satisfaction is 72,5 percent while the remaining 27,5 percent is influenced by other factors not included in this study, such as availability of integrated information systems, quality, facilities, price, and so on.