ISLAMIC BUSINESS MANAGEMENT AND ETHICS IN HAJJ AND UMRAH SERVICES AT KABAH TOUR TEGAL TRAVEL AGENCY
Abstrak
The practices of Hajj and Umrah are spiritual activities that also support complex business and managerial aspects. In practice, Hajj and Umrah involve the actions of various entities, including governments, business owners, and travelers. Hajj and Umrah services constitute a strategic sector within the religious travel industry, which not only demands managerial efficiency but also ethical integrity by Islamic principles. In this context, this study introduces a novel approach: the integration of maqashid syariah values and Islamic spiritual management principles into the governance of Hajj and Umrah services. The objective of this study is to further explore the management of Hajj and Umrah travel services at Kabah Tour Tegal, located at Jl. Sipelem Rt. 02/02 Kemandungan, Tegal City (in front of Mitra Keluarga Tegal Hospital), as well as the Islamic business environment. The method used for data collection is descriptive qualitative and includes observation, interviews, and documentation. Certain factors influence and support every organization. Some factors influencing the journey include adequate facilities and infrastructure, as well as numerous channels or collaborators working together effectively to ensure the journey remains safe and secure. One contributing factor is that many members of the general public are unaware of the need to obtain a passport and other necessary documents. The study's findings indicate that management principles such as planning, organizing, implementing, and supervising are crucial to ensuring the safety of the journey. Conversely, Islamic business ethics such as shiddiq, adl, responsibility, and amanah serve as moral and spiritual pillars in professional faith administration. Additionally, there are several ethical issues, such as the practice of not translating costs, lack of clarity in facilities, and excessiveness.Referensi
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Interview with Mas Wirawan Prasetya, Director of Kabah Tour Tegal, on June 13, 2025, from 1:06 PM until completion
Hakim, M. M. (2024). Manajemen Ekonomi dan Bisnis Islam: Komodifikasi Agama dalam Penyelenggaraan Ibadah Haji dan Umrah Perspektif Al-Qur’an. Journal of Accounting, Management, Economics, and Business (ANALYSIS), 2(2), 177–186.
Ischak, W. I., Badjuka, B. Y., & Zulfiayu. (2019). Modul Riset Keperawatan. 12, 99–119.
Jabbar, S. F. A., Ali, H. M., Mohamed, Z. M., & Jalil, F. (2018). Business Ethics: Theory and Practice in an Islamic Context. Accounting, Finance, Sustainability, Governance and Fraud, 257–271. https://doi.org/10.1007/978-981-10-8062-3_14
Jayanti, S. H. (2021). Etika Bisnis Islam Dalam Pelayanan Pada Jemaah Umrah (Pt Garislurus Lintas Semesta Travel Umrah Dan Haji Plus) Nizaruddin Hotman. June 1(1), 73.
Joesyiana, K. (2018). Penerapan Metode Pembelajaran Observasi Lapangan (Outdor Study) Pada Mata Kuliah Manajemen Operasional (Survey Pada Mahasiswa Jurusan Manajemen Semester III Sekolah Tinggi Ilmu Ekonomi Beserta Persada Bunda). PeKA: Jurnal Pendidikan Ekonomi Akuntansi FKIP UIR, 6(2), hal 94.
Jourde, C., Brossier, M., & Gomez-Perez, M. (2021). The politics of the Hajj organization in Senegal: Security, legitimation and clientelism. Journal of Modern African Studies, 59(1), 1–20. https://doi.org/10.1017/S0022278X20000622
Mekarisce, A. A. (2020). Teknik Pemeriksaan Keabsahan Data pada Penelitian Kualitatif di Bidang Kesehatan Masyarakat. Jurnal Ilmiah Kesehatan Masyarakat : Media Komunikasi Komunitas Kesehatan Masyarakat, 12(3), 145–151. https://doi.org/10.52022/jikm.v12i3.102
Mikraj, A. L., Arsyadani, A. A., & Maulidia, R. (2024). Etika Bisnis Islam dalam Pelayanan Haji dan Umrah USKINU Ponorogo. 5(1), 1585–1597.
Ruhansih, D. S. (2017). Efektivitas Strategi Bimbingan Teistik Untuk Pengembangan Religiusitas Remaja (Penelitian Kuasi Eksperimen Terhadap Peserta Didik Kelas X SMA Nugraha Bandung Tahun Ajaran 2014/2015). QUANTA: Jurnal Kajian Bimbingan Dan Konseling Dalam Pendidikan, 1(1), 1–10. https://doi.org/10.22460/q.v1i1p1-10.497
Saleh, S. (2017). Penerbit Pustaka Ramadhan, Bandung. Analisis Data Kualitatif, 1, 180.
Sudarsono, B. (2017). Memahami Dokumentasi. Acarya Pustaka, 3(1), 47. https://doi.org/10.23887/ap.v3i1.12735
Interview with Mas Wirawan Prasetya, Director of Kabah Tour Tegal, on June 13, 2025, from 1:06 PM until completion
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