STRATEGY TO IMPROVE EMPLOYEE PERFORMANCE THROUGH DIGITAL COMPETENCE AND KNOWLEDGE SHARING IN THE PHARMACY INSTALLATION OF RSUD KRATON, PEKALONGAN REGENCY
Abstrak
This study aims to analyze the influence of digital competence and knowledge sharing on employee performance at the Pharmacy Installation of RSUD Kraton Pekalongan Regency, using a saturated sampling technique. The study uses a quantitative approach with a multiple linear regression design. The sample consists of all 50 employees of the Pharmacy Installation at RSUD Kraton, Pekalongan Regency. Data was collected through a Likert scale-based questionnaire distributed via Google Forms and analyzed using multiple linear regression methods with SmartPLS version 4.0. The results show that digital competence has a positive and significant impact on employee performance, with an unstandardized coefficient of 0.490 and a p-value of 0.001. Knowledge sharing also has a positive and significant effect on employee performance, with an unstandardized coefficient of 0.368 and a p-value of 0.011. Furthermore, the results of the simultaneous test show that digital competence and knowledge sharing have a positive and significant impact on employee performance, with a p-value of 0.000, which is far smaller than 0.05. Based on the coefficient of determination test, 62% of the variation in employee performance can be explained by these two independent variables, while 38% is influenced by other factors not examined in this study.
Referensi
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Aulia, S. A., & Syarifuddin. (2017). Pengaruh Knowledge Sharing Terhadap Kinerja Karyawan Di Telkom Corporate University Center. E-Proceeding of Management, 4(3).
Bakari, N. H. S., Podungge, R., & Monoarfa, V. (2024). Pengaruh Lingkungan Kerja Dan Sharing Knowledge Terhadap Kinerja Pegawai Puskesmas Bongo Ii Kecamatan Wonosari. YUME : Journal of Management, 7(2), 1204–1224.
Damanhuri, D., & Hartono, R. S. (2022). Pengaruh Kompetensi Digital Dan Learning & Development Terhadap Pencapaian Transformasi Digital Pada Direktorat Jenderal Penyelenggaraan Pos Dan Informatika Kementerian Komunikasi Dan Informatika. Governance: Jurnal Ilmu Pemerintahan, 10(1), 21–34. https://doi.org/10.33558/governance.v10i1.5631
Elisnawati, E., Mas’ud, M., & Selong, A. (2023). Pengaruh Kompetensi Digital, Motivasi Kerja dan Disiplin Kerja Terhadap Kinerja Pegawai Pada Badan Pengembangan Sumber Daya Manusia (BPSDM) Provinsi Sulawesi Selatan. Journal on Education, 5(3), 8308–8323. https://doi.org/10.31004/joe.v5i3.1619
Fathiyatuzzah, R. N., & Sary, F. P. (2024). Kompetensi Digital dan Pelatihan : Kunci Peningkatan Kinerja Pegawai Kementerian Agama Kabupaten Kuningan. Journal of Management and Bussines (JOMB), 6(1), 203–214. https://doi.org/10.31539/jomb.v6i1.6995
Ficapal-Cusí, P., Enache-Zegheru, M., & Torrent-Sellens, J. (2020). Linking perceived organizational support, affective commitment, and knowledge sharing with prosocial organizational behavior of altruism and civic virtue. Sustainability (Switzerland), 12(24), 1–20. https://doi.org/10.3390/su122410289
Hadi, A., Bakri, M., & Ikhbar, S. (2023). Pengaruh Knowledge Sharing, Kompetensi Dan Manajemen Pengetahuan Terhadap Kinerja Karyawan Pada PT. Jamkrindo Di Kota Medan Sumatera Utara. Karya Ilmiah Mahasiswa Fakultas Ekonomi, 3(1). https://www.ojs.serambimekkah.ac.id/Konstruktivis/article/view/6098%0Ahttps://www.ojs.serambimekkah.ac.id/Konstruktivis/article/viewFile/6098/4470
Ilomäki, L., Paavola, S., Lakkala, M., & Kantosalo, A. (2016). Digital competence – an emergent boundary concept for policy and educational research. Education and Information Technologies, 21(3), 655–679. https://doi.org/10.1007/s10639-014-9346-4
Ingsih, K., Astuti, S. D., & Riyanto, F. (2024). The role of digital competence in improving service quality and employee performance. SA Journal of Human Resource Management, 22, 1–9. https://doi.org/10.4102/sajhrm.v22i0.2689
Isrofiati, Kurniati, E. D., & Nurmiyati. (2025). Peningkatan Kinerja Tenaga Kependidikan melalui Pendidikan, Kompetensi dan Knowladge Sharing Dalam Penerapan Sistem Informasi Akademik (Studi Kasus Di Universitas Darul Ulum Islamic Centre Sudirman Guppi). 14(01), 94–104.
Nurulwaqhia, A., Haeruddin, & Amelia, A. R. (2023). Hubungan Knowledge Management Dengan Kinerja Tenaga Kesehatan Di Puskesmas Timampu Kabupaten Luwu Timur. Window of Public Health Journal, 4(2), 286–296.
Polii, S. V. G., Ratag, G. A. E., & Fatimawali, F. (2022). Kajian Pemanfaatan Sistem Informasi Manajemen Rumah Sakit di Instalasi Farmasi dan Pengadaan Peralatan Medik di RSU GMIM Siloam Sonder. E-CliniC, 11(1), 124–135. https://doi.org/10.35790/ecl.v11i1.44334
Tika An Nisaa, & Putri Winda Lestari. (2020). Analisis Beban Kerja Tenaga Teknis Kefarmasian Di Instalasi Farmasi Rumah Sakit X. Binawan Student Journal, 2(3), 292–298. https://doi.org/10.54771/bsj.v2i3.176
Usadha, I. D. N., & Supriadi, M. (2025). Pengaruh Knowledge Sharing, Pengalaman Kerja Dan Perusahaan Terhadap Kinerja Karyawan Teknik Industri. Vastuwidya, 8(1), 66–71.
van Laar, E., van Deursen, A. J. A. M., van Dijk, J. A. G. M., & de Haan, J. (2020). Determinants of 21st-Century Skills and 21st-Century Digital Skills for Workers: A Systematic Literature Review. SAGE Open, 10(1). https://doi.org/10.1177/2158244019900176
Watson, S. (2022). Noe, R. (2017). Employee training and development . New York, NY: McGraw-Hill Education. ISBN: 978‐0078112850 . Human Resource Development Quarterly, 33(2), 1–3. https://doi.org/10.1002/hrdq.21333
Wiska, M., Purwanto, K., & Utami, T. P. (2023). Pengaruh Knowledge Sharing, Standar SOP Tugas Terhadap Kinerja Pegawai Puskesmas Koto Baru. IJTL: Indonesian Journal Of Thousand Literacies, 1(5), 481–600. https://doi.org/10.57254/ijtl.v1i5.49
Yanong, D. W., Erna Kristin, & Firman. (2023). Implementasi Lean Thinking Untuk Menurunkan Waktu Tunggu Pelayanan Obat Di Instalasi Farmasi Rawat Jalan, Rumah Sakit Panti Rini. Jurnal Manajemen Pelayanan Kesehatan (The Indonesian Journal of Health Service Management), 26(2), 44–52. https://doi.org/10.22146/jmpk.v26i2.8671
Proceedings
Baharrudin, S., Ludfiana, M., Santoso, B., Putra, E. M., & Pratiwi, R. (2021). Pengaruh Kompetensi Digital Dan Keterikatan SDM Terhadap Kinerja DISPERMADES Provinsi Jawa Tengah. Prosiding Seminar Nasional Manajemen Dan Akuntansi STIE Semarang (SENMAS), 1–9. http://eprosiding.stiesemarang.ac.id/index.php/SNMAS/article/view/12/12
Thesis
Motivasi terhadap Kinerja Karyawan (Studi Kasus pada Hotel Jakarta Tamarin). Skripsi. Prodi Manajemen, FEB UIN Syarif Hidayatullah Jakarta.
Book
Afandi, P. (2018). Manajemen Sumber Daya Manusia: Teori, Konsep dan Indikator. Pekanbaru: Zanafa Publishing.
Buhang, F. (2007). Measuring Customer Satisfaction. PT. Gramedia Pustaka Umum. Jakarta.
Cabana, G. C. (2021). The Wise Company: How Companies Create Continuous Innovation, by Ikujiro Nonaka and Hirotaka Takeuchi. Oxford: Oxford University Press, 2019. 304 pp. Business Ethics Quarterly, 31(2), 312–315. https://doi.org/10.1017/beq.2021.9
Hasibuan, M. S. P. (2019). Manajemen Sumber Daya Manusia. Jakarta : Bumi Aksara.
Mangkunegara, A. A. A. P. (2014). Evaluasi Kinerja SDM. Bandung : Refika Aditama.
Sihombing, P. R., & Arsani, A. M. (2022). Aplikasi SmartPLS 4.0 untuk Statistisi Pemula (Issue Februari). Tangerang: Minhaj Pustaka.
Sugiyono. (2005). Metode Penelitian Kuantitatif Kualitatif Dan R&D. Bandung: Alfabeta.
Syafril, M. (2022). Pengaruh Komitmen Organisasi, Perceived Organizational Support dan Internet
Anonymous. (2024). Laporan PMKP 2019. https://rsudkraton.pekalongankab.go.id/laporan-pmkp-2019
Aulia, S. A., & Syarifuddin. (2017). Pengaruh Knowledge Sharing Terhadap Kinerja Karyawan Di Telkom Corporate University Center. E-Proceeding of Management, 4(3).
Bakari, N. H. S., Podungge, R., & Monoarfa, V. (2024). Pengaruh Lingkungan Kerja Dan Sharing Knowledge Terhadap Kinerja Pegawai Puskesmas Bongo Ii Kecamatan Wonosari. YUME : Journal of Management, 7(2), 1204–1224.
Damanhuri, D., & Hartono, R. S. (2022). Pengaruh Kompetensi Digital Dan Learning & Development Terhadap Pencapaian Transformasi Digital Pada Direktorat Jenderal Penyelenggaraan Pos Dan Informatika Kementerian Komunikasi Dan Informatika. Governance: Jurnal Ilmu Pemerintahan, 10(1), 21–34. https://doi.org/10.33558/governance.v10i1.5631
Elisnawati, E., Mas’ud, M., & Selong, A. (2023). Pengaruh Kompetensi Digital, Motivasi Kerja dan Disiplin Kerja Terhadap Kinerja Pegawai Pada Badan Pengembangan Sumber Daya Manusia (BPSDM) Provinsi Sulawesi Selatan. Journal on Education, 5(3), 8308–8323. https://doi.org/10.31004/joe.v5i3.1619
Fathiyatuzzah, R. N., & Sary, F. P. (2024). Kompetensi Digital dan Pelatihan : Kunci Peningkatan Kinerja Pegawai Kementerian Agama Kabupaten Kuningan. Journal of Management and Bussines (JOMB), 6(1), 203–214. https://doi.org/10.31539/jomb.v6i1.6995
Ficapal-Cusí, P., Enache-Zegheru, M., & Torrent-Sellens, J. (2020). Linking perceived organizational support, affective commitment, and knowledge sharing with prosocial organizational behavior of altruism and civic virtue. Sustainability (Switzerland), 12(24), 1–20. https://doi.org/10.3390/su122410289
Hadi, A., Bakri, M., & Ikhbar, S. (2023). Pengaruh Knowledge Sharing, Kompetensi Dan Manajemen Pengetahuan Terhadap Kinerja Karyawan Pada PT. Jamkrindo Di Kota Medan Sumatera Utara. Karya Ilmiah Mahasiswa Fakultas Ekonomi, 3(1). https://www.ojs.serambimekkah.ac.id/Konstruktivis/article/view/6098%0Ahttps://www.ojs.serambimekkah.ac.id/Konstruktivis/article/viewFile/6098/4470
Ilomäki, L., Paavola, S., Lakkala, M., & Kantosalo, A. (2016). Digital competence – an emergent boundary concept for policy and educational research. Education and Information Technologies, 21(3), 655–679. https://doi.org/10.1007/s10639-014-9346-4
Ingsih, K., Astuti, S. D., & Riyanto, F. (2024). The role of digital competence in improving service quality and employee performance. SA Journal of Human Resource Management, 22, 1–9. https://doi.org/10.4102/sajhrm.v22i0.2689
Isrofiati, Kurniati, E. D., & Nurmiyati. (2025). Peningkatan Kinerja Tenaga Kependidikan melalui Pendidikan, Kompetensi dan Knowladge Sharing Dalam Penerapan Sistem Informasi Akademik (Studi Kasus Di Universitas Darul Ulum Islamic Centre Sudirman Guppi). 14(01), 94–104.
Nurulwaqhia, A., Haeruddin, & Amelia, A. R. (2023). Hubungan Knowledge Management Dengan Kinerja Tenaga Kesehatan Di Puskesmas Timampu Kabupaten Luwu Timur. Window of Public Health Journal, 4(2), 286–296.
Polii, S. V. G., Ratag, G. A. E., & Fatimawali, F. (2022). Kajian Pemanfaatan Sistem Informasi Manajemen Rumah Sakit di Instalasi Farmasi dan Pengadaan Peralatan Medik di RSU GMIM Siloam Sonder. E-CliniC, 11(1), 124–135. https://doi.org/10.35790/ecl.v11i1.44334
Tika An Nisaa, & Putri Winda Lestari. (2020). Analisis Beban Kerja Tenaga Teknis Kefarmasian Di Instalasi Farmasi Rumah Sakit X. Binawan Student Journal, 2(3), 292–298. https://doi.org/10.54771/bsj.v2i3.176
Usadha, I. D. N., & Supriadi, M. (2025). Pengaruh Knowledge Sharing, Pengalaman Kerja Dan Perusahaan Terhadap Kinerja Karyawan Teknik Industri. Vastuwidya, 8(1), 66–71.
van Laar, E., van Deursen, A. J. A. M., van Dijk, J. A. G. M., & de Haan, J. (2020). Determinants of 21st-Century Skills and 21st-Century Digital Skills for Workers: A Systematic Literature Review. SAGE Open, 10(1). https://doi.org/10.1177/2158244019900176
Watson, S. (2022). Noe, R. (2017). Employee training and development . New York, NY: McGraw-Hill Education. ISBN: 978‐0078112850 . Human Resource Development Quarterly, 33(2), 1–3. https://doi.org/10.1002/hrdq.21333
Wiska, M., Purwanto, K., & Utami, T. P. (2023). Pengaruh Knowledge Sharing, Standar SOP Tugas Terhadap Kinerja Pegawai Puskesmas Koto Baru. IJTL: Indonesian Journal Of Thousand Literacies, 1(5), 481–600. https://doi.org/10.57254/ijtl.v1i5.49
Yanong, D. W., Erna Kristin, & Firman. (2023). Implementasi Lean Thinking Untuk Menurunkan Waktu Tunggu Pelayanan Obat Di Instalasi Farmasi Rawat Jalan, Rumah Sakit Panti Rini. Jurnal Manajemen Pelayanan Kesehatan (The Indonesian Journal of Health Service Management), 26(2), 44–52. https://doi.org/10.22146/jmpk.v26i2.8671
Proceedings
Baharrudin, S., Ludfiana, M., Santoso, B., Putra, E. M., & Pratiwi, R. (2021). Pengaruh Kompetensi Digital Dan Keterikatan SDM Terhadap Kinerja DISPERMADES Provinsi Jawa Tengah. Prosiding Seminar Nasional Manajemen Dan Akuntansi STIE Semarang (SENMAS), 1–9. http://eprosiding.stiesemarang.ac.id/index.php/SNMAS/article/view/12/12
Thesis
Motivasi terhadap Kinerja Karyawan (Studi Kasus pada Hotel Jakarta Tamarin). Skripsi. Prodi Manajemen, FEB UIN Syarif Hidayatullah Jakarta.
Book
Afandi, P. (2018). Manajemen Sumber Daya Manusia: Teori, Konsep dan Indikator. Pekanbaru: Zanafa Publishing.
Buhang, F. (2007). Measuring Customer Satisfaction. PT. Gramedia Pustaka Umum. Jakarta.
Cabana, G. C. (2021). The Wise Company: How Companies Create Continuous Innovation, by Ikujiro Nonaka and Hirotaka Takeuchi. Oxford: Oxford University Press, 2019. 304 pp. Business Ethics Quarterly, 31(2), 312–315. https://doi.org/10.1017/beq.2021.9
Hasibuan, M. S. P. (2019). Manajemen Sumber Daya Manusia. Jakarta : Bumi Aksara.
Mangkunegara, A. A. A. P. (2014). Evaluasi Kinerja SDM. Bandung : Refika Aditama.
Sihombing, P. R., & Arsani, A. M. (2022). Aplikasi SmartPLS 4.0 untuk Statistisi Pemula (Issue Februari). Tangerang: Minhaj Pustaka.
Sugiyono. (2005). Metode Penelitian Kuantitatif Kualitatif Dan R&D. Bandung: Alfabeta.
Syafril, M. (2022). Pengaruh Komitmen Organisasi, Perceived Organizational Support dan Internet
Anonymous. (2024). Laporan PMKP 2019. https://rsudkraton.pekalongankab.go.id/laporan-pmkp-2019
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Articles
