THE IMPACT ON EMPLOYEE PERFORMANCE: MEDIATING ROLES OF WORK ENVIRONMENT, CULTURE, AND COMMITMENT

Masduki Masduki; Alan Rusdiana; Mochamad  Febri Sayidil Umam

Masduki Masduki Universitas Majalengka
Alan Rusdiana Universitas Majalengka
Mochamad Febri Sayidil Umam Universitas Majalengka

Abstrak

This study examines the influence of the work environment and organizational culture on employee performance, with organizational commitment as a mediating variable at Bank Majalengka, a regionally-owned bank (BUMD) facing performance target challenges over the past five years. The core issues addressed are why efforts to improve work systems and facilities have not optimally enhanced performance, and whether organizational commitment bridges the influence of the work environment and culture on employee performance. The novelty of this study lies in the integration of the three variables into a single SEM-based structural model, focusing on a local banking organization that is rarely studied, especially from a mediation approach. A quantitative survey method was applied to all 149 permanent employees and analyzed using Partial Least Squares–Structural Equation Modeling (PLS-SEM). The results show that the work environment and organizational culture significantly influence organizational commitment, while organizational culture and organizational commitment have a direct impact on performance; the work environment only indirectly influences performance through organizational commitment. These findings emphasize the critical role of organizational commitment as a psychological mechanism bridging organizational factors and employee performance. Practically, human resource management should not only focus on improving systems and culture but also on fostering employee loyalty and emotional attachment to achieve sustainable performance.

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