EMPLOYEE ENGAGEMENT AS MEDIATOR BETWEEN DIGITAL COMPETENCE, ORGANIZATIONAL CULTURE, AND DIGITAL SIGNATURE INNOVATION
Abstrak
This study aims to analyze the influence of digital competencies and organizational culture on the innovation of the use of digital signatures (DS), with employee engagement as a mediating variable. The background of this research is the importance of digital transformation in the public sector which has not been balanced with innovation in the optimal use of technology. The research was conducted on employees of the Dinas Kominfo Kota Pekalongan using a quantitative approach and SEM-PLS analysis method. The results show that organizational culture has a positive and significant effect on employee engagement and innovation in the use of DS. Meanwhile, digital competence has no significant effect on both. Employee engagement has been shown to have a significant effect on innovation and is able to mediate the influence of organizational culture on innovation, but does not mediate the relationship between digital competence and innovation. These findings show that innovation in the use of DS is more influenced by a supportive work environment than by individual technical abilities. The implication is that strengthening organizational culture is a key strategy to increase employee engagement and encourage digital service innovation in government agencies.
Referensi
Journal
Al Qusaeri, M. A., Sunarni, Khasanah, M., Khasbulloh, M. W., & Mesra, R. (2023). The Influence of Organizational Culture on Innovation in Technology Companies: A Descriptive Study on XYZ Startups in the City of Bandung. Sanskara Journal of Management and Business, 1(03), 114–123. https://doi.org/10.58812/smb.v1i03.220
Alviana, R. M. D., & Imron, M. (2024). The Effect of Self Efficacy and Work-Life Balance on Employee Performance through Employee Engagement Mediation at the Hasan Kafrawi Mayong Foundation. Journal of Bina Bangsa Economics, 18(1), 408–421. https://doi.org/10.46306/jbbe.v18i1
Amanda, V., Basaria, D., & Fahlevi, R. (2024). Analysis of the Influence of Employee Engagement on Employee Work Innovation in Jakarta. Journal of Psychology Wijaya Putra (Psychoscience), 5(1), 63–70. https://doi.org/10.38156/psikowipa.v5i1.143
Damanhuri, D., & Hartono, R. S. (2022). The Influence of Digital Competence and Learning & Development on the Achievement of Digital Transformation at the Directorate General of Post and Informatics Implementation of the Ministry of Communication and Informatics. In Governance Journal of Government Science (Vol. 10, Issue 1, pp. 21–34). https://doi.org/10.33558/governance.v10i1.5631
Firanti, D. A., Sulistiani, I., & Sary, M. P. (2021). The Influence of Organizational Culture on the Work Motivation of Club K Members of the State University of Jakarta. Journal of Neurology, 14(2), 15–25. https://doi.org/10.31849/niara.v14i2.5810
Irfan, A., Risnawati, Syahrul, A., & Jummaidah. (2024). The Effect of Work Life Balance and Employee Engagement on Employee Performance of PT. Japfa Comfeed Tbk. Makassar Unit. Journal Of Social Science Research, 4(1), 3633–3649.
Islam, Z. Z., Amang, B., & Tjan, J. S. (2025). The Influence of Digital Competence, Work Culture and Work Discipline on the Performance of Employees of the General Election Commission (KPU) of Makassar City. SEIKO: Journal of Management & Business, 8(2), 132–141.
Class, D. P. C. A., & Suwitho. (2023). The Effect of Digital Competence on Innovation Capability with Human Capital as a Mediation Variable at PT Angkasa Pura I Surabaya. Journal of Management Science and Research, 4(1), 188–200.
Liana, Y., Kolo, N., Salim, A., & Lating, A. (2023). Digital Competence, Work Discipline and Work Motivation on the Performance of Employees of Perusahaan Indah Logistik Pekanbaru. Bening, Management Study Program, University of Riau, Batam Islands, 10(2), 50–60.
Magfijar, F. M., & Ekhsan, M. (2024). The role of innovative behavior as a mediator on the influence of employee engagement on employee performance. Economics: Journal of Management, 20(2), 111–126. http://dx.doi.org/10.47313/oikonomia.v20i2.3659
Pranantya, T. P., & Shofiyuddin, M. (2025). The Influence of Member Exchange Leaders, Work Quality and Organizational Culture on Employee Performance at the Pekalongan City BPKAD Office. Journal of Economics and Business, 28(1), 28–37. https://doi.org/https://doi.org/10.31941/jebi.v28i1.5365
Pratiwi, Y. D. (2025). The Influence of Digital Competence and Work Discipline on Teacher Performance by Mediating Achievement Motivation at SD XYZ Bekasi Branch. Journal of Innovation, Evaluation, and Learning Development, 5(1), 7–13.
Putranto, A. Y., & Wahyuningsih. (2020). The Influence of Organizational Culture on Product Innovation on News TV Owned by the Government of Indonesia (Case Study on LPP Television of the Republic of Indonesia). Journal of Media Research Accounting & Information, 12(3), 1–14.
Rizky, M. (2022). Factors Influencing Motivation: Leadership Style, Job Satisfaction & Organizational Culture (A Review of Human Resource Management Literature). Journal of Applied Management Sciences, 3(3), 290–301. https://doi.org/10.31933/jimt.v3i3.832
Singal, V. W. X., Dotulong, L. O. H., & Kojo, C. (2023). The Influence of Training, Career Development and Organizational Culture on Employee Engagement of Manado City Personnel and Human Resources Development Agency. EMBA Journal : Journal of Economics, Management, Business and Accounting Research, 11(4), 272–279. https://doi.org/10.35794/emba.v11i4.51502
Conference Paper/Proceeding
Baharrudin, S., Ludfiana, M., Santoso, B., Putra, E. M., & Pratiwi, R. (2021). The Influence of Digital Competence and Human Resources Attachment on the Performance of DISPERMADES in Central Java Province. Proceedings of the National Seminar on Management and Accounting of STIE Semarang (SENMAS), 1–9. http://eprosiding.stiesemarang.ac.id/index.php/SNMAS/article/view/12/12
Books
Ferrari, A. (2012). Digital Competence in Practice: An Analysis of Frameworks. Joint Research Centre of the European Commission., 91. https://doi.org/10.2791/82116
Hair, J. F., Hult, G. T., Ringle, C., & Sarstedt, M. (2017). A Primer on Partial Least Squares Structural Equation Modeling (PLS-SEM) - Joseph F. Hair, Jr., G. Thomas M. Hult, Christian Ringle, Marko Sarstedt. In Sage.
Robbins, S. P., & Judge, T. A. (2008). Organizational Behavior (Vol. 12). Salemba Four.
Sugiyono. (2013). Quantitative, Qualitative and R&D Research Methodology (19th ed.). Alphabet.
Sutrisno, E. (2010). Organizational Culture (1st ed.). Prenadamedia Group.
Turner, P. (2020). Employee Engagement in Contemporary Organizations: Maintaining High Productivity and Sustained Competitiveness. Palgrave Macmillan. https://doi.org/10.1007/978-3-030-36387-1
Al Qusaeri, M. A., Sunarni, Khasanah, M., Khasbulloh, M. W., & Mesra, R. (2023). The Influence of Organizational Culture on Innovation in Technology Companies: A Descriptive Study on XYZ Startups in the City of Bandung. Sanskara Journal of Management and Business, 1(03), 114–123. https://doi.org/10.58812/smb.v1i03.220
Alviana, R. M. D., & Imron, M. (2024). The Effect of Self Efficacy and Work-Life Balance on Employee Performance through Employee Engagement Mediation at the Hasan Kafrawi Mayong Foundation. Journal of Bina Bangsa Economics, 18(1), 408–421. https://doi.org/10.46306/jbbe.v18i1
Amanda, V., Basaria, D., & Fahlevi, R. (2024). Analysis of the Influence of Employee Engagement on Employee Work Innovation in Jakarta. Journal of Psychology Wijaya Putra (Psychoscience), 5(1), 63–70. https://doi.org/10.38156/psikowipa.v5i1.143
Damanhuri, D., & Hartono, R. S. (2022). The Influence of Digital Competence and Learning & Development on the Achievement of Digital Transformation at the Directorate General of Post and Informatics Implementation of the Ministry of Communication and Informatics. In Governance Journal of Government Science (Vol. 10, Issue 1, pp. 21–34). https://doi.org/10.33558/governance.v10i1.5631
Firanti, D. A., Sulistiani, I., & Sary, M. P. (2021). The Influence of Organizational Culture on the Work Motivation of Club K Members of the State University of Jakarta. Journal of Neurology, 14(2), 15–25. https://doi.org/10.31849/niara.v14i2.5810
Irfan, A., Risnawati, Syahrul, A., & Jummaidah. (2024). The Effect of Work Life Balance and Employee Engagement on Employee Performance of PT. Japfa Comfeed Tbk. Makassar Unit. Journal Of Social Science Research, 4(1), 3633–3649.
Islam, Z. Z., Amang, B., & Tjan, J. S. (2025). The Influence of Digital Competence, Work Culture and Work Discipline on the Performance of Employees of the General Election Commission (KPU) of Makassar City. SEIKO: Journal of Management & Business, 8(2), 132–141.
Class, D. P. C. A., & Suwitho. (2023). The Effect of Digital Competence on Innovation Capability with Human Capital as a Mediation Variable at PT Angkasa Pura I Surabaya. Journal of Management Science and Research, 4(1), 188–200.
Liana, Y., Kolo, N., Salim, A., & Lating, A. (2023). Digital Competence, Work Discipline and Work Motivation on the Performance of Employees of Perusahaan Indah Logistik Pekanbaru. Bening, Management Study Program, University of Riau, Batam Islands, 10(2), 50–60.
Magfijar, F. M., & Ekhsan, M. (2024). The role of innovative behavior as a mediator on the influence of employee engagement on employee performance. Economics: Journal of Management, 20(2), 111–126. http://dx.doi.org/10.47313/oikonomia.v20i2.3659
Pranantya, T. P., & Shofiyuddin, M. (2025). The Influence of Member Exchange Leaders, Work Quality and Organizational Culture on Employee Performance at the Pekalongan City BPKAD Office. Journal of Economics and Business, 28(1), 28–37. https://doi.org/https://doi.org/10.31941/jebi.v28i1.5365
Pratiwi, Y. D. (2025). The Influence of Digital Competence and Work Discipline on Teacher Performance by Mediating Achievement Motivation at SD XYZ Bekasi Branch. Journal of Innovation, Evaluation, and Learning Development, 5(1), 7–13.
Putranto, A. Y., & Wahyuningsih. (2020). The Influence of Organizational Culture on Product Innovation on News TV Owned by the Government of Indonesia (Case Study on LPP Television of the Republic of Indonesia). Journal of Media Research Accounting & Information, 12(3), 1–14.
Rizky, M. (2022). Factors Influencing Motivation: Leadership Style, Job Satisfaction & Organizational Culture (A Review of Human Resource Management Literature). Journal of Applied Management Sciences, 3(3), 290–301. https://doi.org/10.31933/jimt.v3i3.832
Singal, V. W. X., Dotulong, L. O. H., & Kojo, C. (2023). The Influence of Training, Career Development and Organizational Culture on Employee Engagement of Manado City Personnel and Human Resources Development Agency. EMBA Journal : Journal of Economics, Management, Business and Accounting Research, 11(4), 272–279. https://doi.org/10.35794/emba.v11i4.51502
Conference Paper/Proceeding
Baharrudin, S., Ludfiana, M., Santoso, B., Putra, E. M., & Pratiwi, R. (2021). The Influence of Digital Competence and Human Resources Attachment on the Performance of DISPERMADES in Central Java Province. Proceedings of the National Seminar on Management and Accounting of STIE Semarang (SENMAS), 1–9. http://eprosiding.stiesemarang.ac.id/index.php/SNMAS/article/view/12/12
Books
Ferrari, A. (2012). Digital Competence in Practice: An Analysis of Frameworks. Joint Research Centre of the European Commission., 91. https://doi.org/10.2791/82116
Hair, J. F., Hult, G. T., Ringle, C., & Sarstedt, M. (2017). A Primer on Partial Least Squares Structural Equation Modeling (PLS-SEM) - Joseph F. Hair, Jr., G. Thomas M. Hult, Christian Ringle, Marko Sarstedt. In Sage.
Robbins, S. P., & Judge, T. A. (2008). Organizational Behavior (Vol. 12). Salemba Four.
Sugiyono. (2013). Quantitative, Qualitative and R&D Research Methodology (19th ed.). Alphabet.
Sutrisno, E. (2010). Organizational Culture (1st ed.). Prenadamedia Group.
Turner, P. (2020). Employee Engagement in Contemporary Organizations: Maintaining High Productivity and Sustained Competitiveness. Palgrave Macmillan. https://doi.org/10.1007/978-3-030-36387-1
Bagian
Articles
