THE INFLUENCE OF PRICE, PRODUCT QUALITY, PROMOTION AND MARKETING COMMUNICATION ON DECISIONS PURCHASE ON BAKSO SALSA CULINARY
Abstrak
The purpose of this study was to determine the role of price, product quality and marketing communication in influencing customer purchasing behavior. This research uses a quantitative descriptive approach and uses Systematic Literature Review (SLR). The sample determination used the slovin formula and was determined as many as 100 respondents with the path analysis research data analysis technique with the Amos application. The results of gender crosstabs with age are dominated by male gender with the highest age being 13-15 years old and junior high school education or generation Z. From the results of path analysis testing, it was found that the Bakso Salsa Rantauprapat product quality variable had the strongest influence on purchasing behavior compared to the price variable. Meanwhile, the marketing communication variable does not have a strong relevance in this study, especially its influence on purchasing behavior. Important suggestions for other researchers should develop variables and indicators using a systematic literature review approach so that researchers obtain updated information in marketing or business management research and are selective in determining the research model to the sample to be studied.
Referensi
Ahmed, Z., Su, L., Rafique, K., Khan, S. Z., & Jamil, S. (2018). A Study on the Factors Affecting Consumer Buying Behavior towards Online Shopping in Pakistan. Journal of Asian Business Strategy, 7(2), 44-56. https://doi.org/10.18488/journal.1006/2017.7.2/1006.2.44.56
Asshidin, N. H. N., Abidin, N., & Borhan, H. B. (2016). Perceived Quality and Emotional Value that Influence Consumer's Purchase Intention towards American and Local Products. Procedia Economics and Finance, 35 (October 2015), 639-643. https://doi.org/10.1016/s2212-5671(16)00078-2
Aziza, N. (2023). Research methodology 1: descriptive quantitative. ResearchGate, July, 166-178.
Barcic, A. P., Klaric, K., & Kuzman, M. K. (2017). Evaluation of Factors in Buying Decision Process of Furniture Consumers by Applying AHP Method Vrednovanje č initelja u procesu donošenja. DRVNA INDUSTRIJA, March 2018. https://doi.org/10.5552/drind.2017.1625
Călin, F. M. (2015). Consumer Response to Product and Service Quality. Procedia - Social and Behavioral Sciences, 187, 526-531. https://doi.org/10.1016/j.sbspro.2015.03.098
Dita Amanah, D. A. H. (2018). The Effect of Corporate Marketing Communication on Customer Brand Awareness. Journal of Management Theory and Applied, 3, 207-216.
Duralia, O. (2018). Integrated marketing communication and its impact on consumer behavior. Studies in Business and Economics, 13(2), 92-102. https://doi.org/10.2478/sbe-2018-0022
Fill, C. (2009). Marketing Communications.
Goncalves, R.. (2008). Consumer behavior: product characteristics and quality perception. Munich Personal RePec Archive, 11142.
Hänninen, N., & Karjaluoto, H. (2017). The effect of marketing communication on business relationship loyalty. Marketing Intelligence and Planning, 35(4), 458-472. https://doi.org/10.1108/MIP-01-2016-0006
Khanh, C. T., Nguyen, H. A., Thi, P., Hoai, T., & Dung, N. T. (2021). Impact Of Marketing Communication On Purchase Behavior In Retailing Context: An Empirical Data Of Supermarkets In Vietnam. 18(18).
Khoironi, T. A., Syah, H., & Dongoran, P. (2018). Product Quality, Brand Image and Pricing to Improve Satisfaction Impact on Customer Loyalty. 8(3), 51-58.
Kovanoviene, V., Romeika, G., & Baumung, W. (2021). Creating value for the consumer through marketing communication tools. Journal of Competitiveness, 13(1), 59-75. https://doi.org/10.7441/joc.2021.01.04
Kumar, A. A. (2016). Factors influencing customers buying behavior. Global Journal of Management and Business Research, 16(3), 31-35.
Lautiainen, T. (2015). Factors affecting consumers' buying decisions in the selection of a coffee brand. Saimaa University of Applied Sciences, Lappeenranta Faculty of Business Administration Degree Program in International Business.
M. Anang, F. (2019). Product and Brand Marketing Book. Product and Brand Marketing Book, August, 143-144.
Mubarak, M. Z., & Zuhra, S. E. (2019). The effect of promotional tools on consumer buying behavior in the retail market for suzuya mall customers in Banda Aceh city. Scientific Journal of Management Economics Students, 4(2), 231-244.
Mushtaq, B., & Salar, S. A. A. (2022). The Impact of Marketing Mix on Consumers' Buying Behavior in Supermarkets of Meerut City, India. Studies in Economics and Business Relations, 3(1), 41-52. https://doi.org/10.48185/sebr.v3i1.435
Ng, I. C. L. (2007). Irene C L Ng Discussion Papers in Management Paper number 04 / 01 ISSN 1472-2939. School of Business & Economics, Streatham Court, Rennes Drive, Exeter EX4 4PU, UK, 44(04), 1-46.
Nguyen, Gizaw, A. (2014). Factors that influence consumer purchasing decisions of Private Label Food Products A case study of ICA Basic. Factors That Influence Consumer Purchasing Decisions of Private Label Food Products, 25, 42-43. http://www.diva-portal.org/smash/get/diva2:705384/fulltext01.pdf
Raya, A. B., Andiani, R., Siregar, A. P., Prasada, I. Y., Indana, F., Simbolon, T. G. Y., Kinasih, A. T., & Nugroho, A. D. (2021). Challenges, open innovation, and engagement theory at craft smes: Evidence from Indonesian batik. Journal of Open Innovation: Technology, Market, and Complexity, 7(2), 121. https://doi.org/10.3390/joitmc7020121
Razak, I., & Nirwanto, N. (2016). The impact of product quality and price on customer. Journal of Marketing and Consumer Satisfaction, 30(2012), 59-68.
Roy, P. (2022). Theory and Models of Consumer Buying Behavior: A Descriptive Study. SSRN Electronic Journal, August. https://doi.org/10.2139/ssrn.4205489
Salsabila, N. K. (2023). The Effect of Product Quality and Service Quality on Consumer Repurchase Intention of Alami Restaurant & Catering Service with Customer Satisfaction as an Intervening Variable. 3(1), 30-51.
Shrestha, P. M. (2021). Impact of Service Quality on Customer Satisfaction and Loyalty. Management Dynamics, 24(2), 71-80. https://doi.org/10.3126/md.v24i2.50041
Song, G. (2016). The Research on Consumer Decision Process and Problem Recognition. 2nd International Conference on Humanities and Social Science Research, Ichssr, 50-53. https://doi.org/10.2991/ichssr-16.2016.13
Tecoalu, M., Tj, H. W., & Ferdian, F. (2021). The Effect Of Price Perception And Brand Awareness On Service Quality Mediated By Purchasing Decisions: (Study Case on PT. Maybank Indonesia Finance Credit Products). Journal of Humanities, Social Science, Public Administration and Management (HUSOCPUMENT), 1(4), 183-195.
Timo, F., Mugiono, & Djawahir, A. H. (2019). The Effect Of Product Quality And Service Quality On Customer Loyalty Mediated By Customer Satisfaction (Evidence On Kharisma. South East Asia Journal of Contemporary Business, Economics and Law, 19(5), 13-26.
Varmus, M., & Kubina, M. (2015). Innovative Approaches to Creation of Marketing Communications for Sports Clubs. Procedia Economics and Finance, 26(15), 12-16. https://doi.org/10.1016/s2212-5671(15)00794-7
Yasri, Y., Susanto, P., Hoque, M. E., & Gusti, M. A. (2020). Price perception and price appearance on repurchase intention of Gen Y: do brand experience and brand preference mediate? Heliyon, 6(11), e05532. https://doi.org/10.1016/j.heliyon.2020.e05532
Zimbroff, A. D., & Schlake, M. R. (2015). Introduction to Pricing for a Product or Service. Institute of Agriculture and Natural Resources, EC496, 1-8. http://extensionpublications.unl.edu/assets/pdf/ec496.pdf.
